Q:    I noticed that your item description says that shipping is available only to the United States, APOs, FPOs, Canada and the United Kingdom.  I live elsewhere and want to buy.  What gives?
A:    Our shipping policy is as such so that we may avoid disappointing international customers who might otherwise purchase and THEN discover that shipping to their country is prohibitively expensive, or that the item simply cannot be shipped to them at all because of customs or postal regulations. If you live in the US, Canada, the UK, or receive mail at an APO/FPO, just e-mail us and request a shipping estimate. Please be sure to include a City or Region with your request so that we can provide you with an accurate quote. We're proud of our history of successful transactions with our overseas friends, and will do what we can to accommodate you.

Q:    Your shipping and handling charges seems high/low.
A:    We generally charge the actual cost of shipping, along with a very small handling charge to cover the cost of packing materials.  We use quality materials which are affordable when purchased in bulk, and we package our items to survive the usual rigors of the Postal Service.  Unlike some sellers, shipping charges do not represent a "profit center" for us.  Over 99% of our items arrive without a scratch, an impressive figure given the fragile merchandise we typically deal with.

Q:    When will my item be shipped?
A:    We ship daily Monday-Friday. Usually, your item will ship on the business day following our receipt of your payment.  If you are paying with an e-check, we usually ship the day after we are notified that the payment has cleared.    In special circumstances-- generally those involving either very bulky, very fragile, or very high-value items-- an extra day may be necessary to allow for assistance by a professional packaging specialist. We will notify you if there will be any unusual delays.

Q:    My package arrived, but the Post Office wouldn't leave it at my house without a signature.  Why?
A:    It is our policy to purchase Signature Confirmation at our own cost for all items sold for $50 or more. And sometimes, at the discretion of your local post office, the item may not be left without a signature--we see this frequently happen for insured items.  These measures help ensure that your unattended items won't be lost or stolen.  

Q:    When will you post feedback for our transaction?
A:    We usually post feedback once per week, and will do so once we know your items were received and that you are satisfied with the transaction.  

Q:    Why are you selling chipped/stained Stangl Pottery items?
A:    The last Stangl pieces rolled out of the factory in 1978 and were generally "everyday" pieces rather than china set aside for special occasions, so it's not surprising that some of the surviving pieces show some wear.  In addition to our first-quality pieces, we make these more well-worn items available to folks who don't mind the added "character" or those who desire a piece/pattern that simply isn't available in better condition.   Flaws are clearly disclosed in item listings.