Frequently Asked Questions about our WebStore

Q:    I live outside the United States and am interested in purchasing an item from your website store. Do you ship internationally?
A:    The items available for purchase here in our website store are for delivery to the United States only. We do, however, offer items in our Bonanzle booth for shipment to The United Kingdom and Canada . To visit our Bonanzle booth now, click this link.

Q:    When will my item be shipped?
A:    We ship daily Monday-Friday. Usually, your item will ship on the business day following our receipt of your electronic payment.  If you are paying with an e-check, we usually ship the business day following clearance of your payment. e-checks tend to take 4-5 business days to clear. We will notify you if there will be any unusual delays.

Q:    Where are you located? Will my items be shipped from your location or from a drop-shipper elsewhere in the US?
A:    We are located in Southern New Jersey. We do not use any drop-shipper services. All of our items ship from our NJ location.

Q:    Do you charge Sales Tax?
A:    We are required to collect State Sales Tax for all items delivered to addresses in New Jersey. The current tax rate is 7.00% and is applicable to both goods and shipping.

Q:    My package arrived while I was out, but the Post Office wouldn't leave it.  Why?
A:    Sometimes, at the discretion of your local Post Office, the item may not be left if no one is there to accept it. We send all of our parcels out with Delivery Confirmation, and your individual Post Office branch decides if these deliveries can be left unattended. This measure helps ensure that your shipment won't be lost or stolen.   If you have additional questions about this policy, you may contact your local Post Office for more information.

Q:    What is your return policy?
A:    All webstore sales are final, and so we encourage you to view our item photos and read our descriptions carefully.  We offer condition details about the items we sell, and any defects will be thoroughly and honestly disclosed in the item's description.